Customer:
I recently purchased glasses (which prescription is just fine). Due to my own fault though, I did not understand how very large they would be. I would like to order another much smaller pair of frames. I fully accept responsibility but would like to know if I can do an exchange? I understand if that is not possible.

KZFOO:
We offer 30-Day Exchange & Return and 3-Month Warranty policy. Unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Customers are eligible for a one-time exchange & return for each order.

So you can get the new smaller one for free by using the code(I will give you later, the amount is as the same as your previous order) and needn’t return the large one back to us, you can keep it or donate it.

The only thing is that you need to pay the shipping fee yourself, the code amount doesn’t cover the shipping fee.

Do you accept it?

Customer:
That is great news! Thank you very much.

KZFOO:
You're welcome.